Gateshead Mortgage Centre

Just wanted to take this opportunity to say thank you Jack for your help and support. The purchase went through very smooth and quicker than expected. Jack is a very friendly person, always on time with the information needed, knowledgeable and always happy to help. He is definitely an asset to your company and someone I'll definitely go back to for our next purchase.

Selling a house is not the same as selling a home which involves letting go of a lifetime of memories. I was fortunate to find an Estate Agent who employs people who understood this. I can not thank Gillian and her team enough. Each and every member works as team and are equally willing to make sure you are involved in the process every step of the way. Absolutely nothing is a problem. I could not have asked for anymore. Thank you.

Jack has been the most helpful throughout the whole process. Especially with us being the sourcing agent for the buyer, some agents treat us differently but Jack continued to help us chase the matter through to completion without any issue and always friendly towards us. We will definitely be recommending Andrew Craig to all of our clients.

We have just moved into our new rental with Andrew Craig last week and so far they have been excellent at answering any questions I had whilst getting the tenancy setup and agreed. Within the short few days we've been at the new address we noticed a few minor issues in the kitchen and straight away David put these to contractors to be dealt with. Customer service is fantastic up to now. I will update this review at when the tenancy ends having had the full experience of being a customer.

Getting a house in the UK is difficult, the attitude of some agents stretch you further but Jack and his team applied a soothing bailm with their professionalism. I strongly recommend them to you first before you talk to others. Thanks Jack

Can't thank Jack enough for all of his help with our house purchase. He kept us informed of the progress, answered all of my questions and arranged for us to view the property on many occasions prior to completion. Would highly recommend using Andrew Craig Estate Agents.

WOW is the only word to describe my experience with this agent and Jack in particular. From the minute of picking up the phone to talking me through the local area he was knowledgeable, friendly and answered every question I asked. I would highly recommend anyone to use this agent ask for Jack he will look after you!

I've been buying and selling homes for over 30 years now and Jack and his colleagues at Andrew Craig Low Fell Branch have been by far the best in terms of customer service, getting back to me, responding to my queries, providing market information, being patient, communicating with vendor, mortgage broker, conveyancing solicitor etc., This is an unstable time for the housing market and the need for the estate agent to provide buyers and vendors with the steady guidance and sound knowledge about the local housing market that only comes from permanence and experience.

For example; we had to change our plans from buying a flat for our daughter to going into the buy to let market. Jack and his colleagues at Low Fell were able to give us reassurance, instant advice and provide a great service to us as potential first time buy to let owners. The fact that our sales advisor Jack had had a long term professional relationship with our vendor for the five years that they were letting the property proved invaluable when our situation changed which delayed the sale.

It may seem like a lucky chance but to me it speaks of a company that retains and promotes the best people, has a long term relationship with every part of the housing market and establishes trust through good practise. Our vendors experience of Andrew Craig professional lettings service gave them the trust and confidence to stick with the sale and for that I'm very grateful.

I have to say that the personal communication skills, warmth, intelligence and integrity of your colleague Gill who met us at the property on two occasions when we were viewing and getting advice about letting was really positive and helped us to make sound decisions with trusted advice. Thanks to everyone at Andrew Craig at Low Fell, Dave and Lizz

Jack and the team were very helpful during the sale of our house. They lined up viewings in a timely manner and gave sound advice regarding offers. Our house sold immediately and the Andrew Craig team played a huge part in this. Jack kept in touch and updated us at each stage of the sale. We would definitely (and have already recommended) Andrew Craig's service to family and friends.

My first time buying a house. I was in very safe hands. From day 1 I've had a fantastic experience. I was given details of a solicitor team when I made the offer for the house who (using an app and via calls) kept me up to date with what was happening and when. I also received regular unprompted updates from Jack to let me know how the move was progressing.

When I wanted to go back for a second viewing after I'd had the offer accepted it was no problem and arranged for me quickly. I appreciate there was no chain either side, but to be completing after just over 9 weeks is amazing! Thanks folks, would definitely recommend.

I have just sold my property through Andrew Craig. From the start of the process to the very end I was kept updated on the progress of the sale. I dealt with Jack, who is an asset to the Low Fell branch. He is very knowledgeable and put me at ease when I had moments of panic. He was there to answer any queries and always responded in a timely manner. I would not hesitate to recommend Andrew Craig to others and will use again myself in the future. Thank you!

I have just recently purchased a property from Andrew Craig. Many thanks to Kim Hudson who kept me readily up to date with the progression of sale over the fortnight period. Overall a very good service with seemingly quality & professional staff. Well done & thanks.

I was a tenant through Andrew Craig for around 2 years. This was the first time I was a tenant in around 15 years as I relocated into the area. My contact, namely Donna was phenomenal. Really responsive, very fair and helped represent both parties really well. The house I rented had a number of issues but never did I feel like I was being problematic.

In addition their network of contractors they used were generally very responsive so nothing dragged on. As now a landlord myself I wish I used Andrew Craig as they are on top of all things to do with property management and being proactive which must help as both landlord and tenants whilst being friendly and helpful. Thanks all

Andrew Craig have been nothing short of excellent. From my initial valuation of my property to completion. They have guided me every step of the way, making sure I get the very best price for my property. Due to circumstances beyond my and Andrew Craig's control the conveyancing become very complicated. They were able to navigate the process with me, contacting solicitors and doing everything they could to move the sale along.

A special shout out to Jack who really went they extra mile, giving sound advice. Despite this being a very busy time, he always responded promptly to all mine and solicitors correspondence. Without his attention to detail I believe this sale would have taken much longer! Thank you!

Used Andrew Craig for the sale of my father in law's house, am very happy with the service provided. Jack was extremely helpful and kept us updated on all aspects of the sale. Would certainly recommend.

Jack and all the team at Andrew Craig have been absolutely fantastic from start to finish. I would like to say a big thank you to Jack, he has been fantastic. Jack and the team are always helpful when ever I ring for updates and I know jack has been constantly chasing my solicitors for update which I really appreciate. So a very big thank you.

Jack was consistently professional, courteous and friendly throughout the whole process of selling my flat and I have no hesitation in saying the fees charged reflected good value for money taking all of this on board. Despite being busy, Jack always came back to me ASAP and I didn't ever feel like I was waiting or disregarded and have no doubt that he is working with clients whose properties were selling at a substantially higher value than mine.

I would absolutely use Andrew Craig in the future and recommend them to anyone else, smooth from beginning to end and any small concerns or queries handled head on using actual human customer service.

Absolutely fantastic service from Andrew Craig, in particular Denise, Gill and Victoria who were so professional with their advice, guidance, knowledge in securing a tenant for my property. From start to finish, I felt confident that I was in safe hands with brilliant service which was competitive in price. My property was rented within a day with an excellent online marketing presence, showing everything in its best light.

All safety aspects were taken care of including gas and electric checks to even the mundane tasks like final meter readings, even this was done with a cheery smile and a 'can do' attitude. Throughout the tenancy agreement process, I was kept informed all the way and given gentle reminders on things that maybe overlooked. All vetting was taken care of to the highest degree of professionalism with care and respect to both parties. The service provided was stress free, fantastic, professional and I cannot recommend Andrew Craig highly enough.

I im currentley letting a property from andrew craig there nice people but could do more to help me with problems i have in the flat they dont deal with problems very well but otherwise there grete very nice friendley people would recomend to anyone :