Mortgage Q

Excellent friendly but professional service for my remortgage provided by Luca and Karolina. Process effectively dealt with removing the stress and any queries dealt with quickly.

We dealt with Pete and he was great throughout. Really helpful, offered loads of advice, we never felt rushed or ignored and he did a great job of sorting us our first mortgage

Please do not used. A BTL property fell through and there are not paying my fees back. I have had a dreadful time with MAB since August of 2018 (yes its been long). By fair the worst service i have ever receive from a broker. Save yourself a lot of pain and use some else!

My first impressions were not good. When we arrived at the Pride Park office, the receptionist there was on a private call discussing a car accident and left us standing there for 5 minutes while she discussed her courtesy car, the circumstances of the crash, how it wasn't her fault, other party hadn't looked etc. I eventually sat down to wait! She then put her hand over the phone to ask if we needed help, to which we said we had an appointment.

She told us we were in the wrong place and said: "you need to go over the road, over there" waving her hand in a general direction which really didn't help - very poor directions and I got the impression she just couldn't wait to get back to her private call. As a result, we spent a further 10 minutes finding the location of our appointment and two further calls.

I was really tempted to go home at this point, but glad we stuck with it as the chap was very good and took us through all the options when we did eventually find him. Something to provide the correct office location would be helpful, and definitely some customer service training for the head office receptionist who gave a very unprofessional first impression.

A great bunch of people - committed to delivering the highest standards of service to all customers. If your bank can't offer you the best mortgage in the market, I recommend you talk to Mortgage Advice Bureau who will search 1,000s of mortgages on your behalf.